Game Policy
Welcome to MU New Dawn, where epic adventures await in a world of endless possibilities. At PlayPark, we are committed to fostering a safe, fair, and enjoyable environment for all players. Our Game Policy outlines the rules and guidelines that help maintain the integrity of the game, promote positive interactions, and ensure a level playing field for everyone.
This policy applies to all aspects of the game, including in-game activities, our official Discord server, social media channels, and other official forums. By accessing or using MU New Dawn, creating or using an account, or participating in any associated service or PlayPark’s official community channel, you acknowledge that this policy forms part of the binding terms and conditions between you and PlayPark, and you expressly agree to comply with it. PlayPark reserves the right to enforce this policy at our discretion, and any violation may result in a range of penalties, including but not limited to (i) written warnings, (ii) temporary or permanent restrictions on in-game chat and other communication functions (“Mute”), (iii) temporary suspension of access to the game and/or specific game features, and (iv) permanent suspension of the your game account and loss of access to MU New Dawn and its associated services (“Ban”). You acknowledge that any penalties taken by PlayPark under this policy — including warnings, Mutes, Bans, or any other corrective measures — may result in the loss of gameplay time, in-game assets, virtual currency, rankings, purchased items, or other forms of progress. To the fullest extent permitted by law, PlayPark shall not be liable for any loss or damage arising from or in connection with the enforcement of this policy, and you shall have no right to claim any compensation, reimbursement, refund, or restoration of affected accounts, items, or data.
PlayPark further retains the absolute right to investigate any suspected violations of this policy, including accessing and reviewing relevant game logs, account activity, communications conducted through official channels, transaction records, and any other information necessary to determine the facts. Where a violation is believed to involve fraud, theft, harassment, threats, cybercrime, or any conduct that may constitute an offence under applicable laws, PlayPark may, at its sole discretion, be permitted by applicable laws, disclose account information, logs, and other relevant data to law-enforcement agencies or competent authorities for further action. You acknowledge and consent that such disclosures may be made without prior notice where required for the protection of the community, the integrity of the game, or the enforcement of legal obligations.
Our goal is simple: to create a community where respect, creativity, and fair play thrive. If you encounter any issues or violations, please report them through our official channels. Together, we can make MU New Dawn a legendary experience for all.
- General Principles
All players are expected to treat others with respect and contribute to a welcoming atmosphere. Harassment, exploitation, or disruptive behavior undermines the spirit of the game and will not be tolerated. We encourage open communication but reserve the right to intervene when conduct harms the community.
- Prohibited Conduct
The following behaviors are strictly prohibited. Penalties are progressive and may escalate based on the severity and frequency of offenses. In severe cases, PlayPark reserves the right to take immediate and permanent action, bypassing all offence levels where necessary to protect the integrity of the game and the safety of the community.
2.1 Spreading Rumors
Definition: Creating, sharing, or amplifying false, unverified, misleading, or sensational information about any subject — whether related to the game or real-world matters—that may cause confusion, panic, fear, controversy, or disruption within the MU New Dawn community. This includes, for example, spreading hoaxes about public figures, false news, fabricated events, unverified emergencies, misinformation presented as fact, or any narrative intended to mislead or provoke the MU New Dawn community.
| Offense Level | Penalty |
| 1st | Mute for 24 hours |
| 2nd | Mute for 72 hours |
| 3rd | Permanent Mute |
2.2 Impersonation / Fraud
Definition: Pretending to be a Game Master (GM), PlayPark staff, or any official personnel. This includes actions intended to deceive, harm, or exploit other players.
| Offense Level | Penalty |
| 1st | Permanent Ban |
2.3 False Reports
Definition: Submitting intentionally misleading reports to gain an advantage in the game or to falsely claim accounts/items.
| Offense Level | Penalty |
| 1st | Warning |
| 2nd | Ban for 3 days |
| 3rd | Permanent Ban |
2.4 Verbal Abuse
Definition: Includes but is not limited to harassment or targeted insults; threats or intimidating remarks; offensive or obscene language; suicidal language or encouragement of self-harm; hate speech (e.g., racism, sexism, homophobia, or any discriminatory/derogatory remarks).
| Offense Level | Penalty |
| 1st | Warning |
| 2nd | Ban for 3 days |
| 3rd | Permanent Ban |
2.5 Inappropriate Behavior / Unruly Behavior Toward GM/Staff
Definition: Using inappropriate language in-game or toward staff, including profanity, racial slurs, sexual content, or other offensive remarks (in-game or on official channels).
| Offense Level | Penalty |
| 1st | Mute for 24 hours |
| 2nd | Mute for 72 hours |
| 3rd | Permanent Mute |
2.6 Inappropriate ID / Guild Name
Definition: Creating or using Game IDs or Guild (Clan) names that are explicit, racist, profane, or otherwise offensive.
| Offense Level | Penalty |
| 1st | Mute for 24 hours |
| 2nd | Mute for 72 hours |
| 3rd | Permanent Mute |
2.7 Boards / Forums Abusing
Definition: Posting advertising, spam, offensive, profane, explicit, or unrelated content in official boards/threads (content will be deleted without warning).
| Offense Level | Penalty |
| 1st | Permanent Ban |
2.8 Explicit or Offensive Images
Definition: Sharing or posting images containing explicit, offensive, or inappropriate content (images will be deleted).
| Offense Level | Penalty |
| 1st | Permanent Ban |
2.9 Game Abuse (Use / Spreading of Hacks, Bugs)
Definition: Distributing hack programs, tools, or sites; testing unauthorized hacks; or exploiting game bugs for unfair advantage.
| Offense Level | Penalty |
| 1st | Ban for 3 days |
| 2nd | Permanent Ban |
2.10 Real Money Trading (RMT)
Definition: Buying, selling, trading, sharing, or transferring in-game items, accounts, or features for real-world monetary value. This includes cash, legal tender of any jurisdiction, bank transfers, e-wallet payments, mobile reloads, prepaid cards, gift cards, or any other instrument that functions as real-world payment. PlayPark staff do not participate in or endorse such activities. In cases involving fraud or other potentially criminal conduct, we will cooperate with law enforcement authorities and provide relevant information upon receipt of a proper and lawful request.
| Offense Level | Penalty |
| 1st | Permanent Ban |
2.11 Advertising Non-PlayPark Products
Definition: Promoting, marketing, or soliciting any products, services, or content unrelated to MU New Dawn within the game, social media, groups, or forums.
| Offense Level | Penalty |
| 1st | Permanent Ban |
- Refund and Purchase Policies
We strive for transparency in all transactions, but certain purchases are final to maintain game balance.
- No Refund Policy: Time-sensitive Cash Items purchased during unavoidable service disruptions (e.g., maintenance) are non-refundable. All purchases are at your own discretion.
- Once PlayPark Load credits are redeemed, purchased, or gifted successfully, they cannot be exchanged, transferred, or refunded under any circumstances.
- All purchased Cash Items and charged PlayPark Load are deemed non-refundable.
Violations related to fraudulent refund requests or abuse of this policy will result in a Permanent Ban.
- Anti-hack Policy
To preserve fair play and security:
- Unauthorized Access: Using third-party programs like keyloggers, cheats, hacks, or any software that alters the game client or provides unfair advantages is strictly prohibited.
- Account Security: You are responsible for safeguarding your account. Sharing passwords or login details is forbidden. Compromised accounts due to negligence or sharing are not eligible for recovery.
- Reporting Hacks: Claims of account compromise via hacks (e.g., keyloggers) will not be honored if due to shared information. Secure your account—it’s your responsibility.
Violations will result in a Permanent Ban.
- Enforcement and Appeals
PlayPark Game Masters and staff monitor the game proactively and respond to player reports. Penalties are applied based on evidence and context. If you believe a penalty decision was made in error, you may appeal via our official support ticket system within 7 days. Appeals must include detailed evidence; repeated frivolous appeals will not be entertained.
We do not tolerate attempts to evade bans (e.g., via alternate accounts). Any such attempts will result in escalation, including permanent bans on all related accounts.
- Disclaimer
This Game Policy is subject to change without prior notice to adapt to evolving community needs, legal or regulatory requirements, security considerations, and ongoing game developments. Any such updates will be posted on MU New Dawn official channels (including, without limitation, our official website, game launcher or social media pages), and unless stated otherwise, shall take effect from the time of publication. It is each player’s responsibility to review the latest version of this policy periodically. Your continued access to or use of MU New Dawn after any changes have been implemented shall constitute your acknowledgement and acceptance of the updated Game Policy.
Thank you for being part of the MU New Dawn community. Let’s quest together to spread the fun and excitement!
For support, report at our PlayPark Support portal or join our MU New Dawn Official Discord server.
Updated: 16th December 2025.